Privacy Policy
Introduction
At InstaToken, we prioritize your privacy and are committed to protecting your personal and health-related information when you use the Token Healthcare platform. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.
Information We Collect
To provide and improve our services, we collect:
- Personal Information: Name, email address, phone number, and other contact details.
- Appointment and Token Data: Details about booked appointments, token purchases, cancellations, and usage.
- Payment Information: Transaction data is processed securely through Razorpay and other payment gateways (note: sensitive card details are not stored on our servers).
- App Usage Data: Interaction logs and technical data collected across user, doctor, and admin apps for performance optimization.
- Communication Preferences: Your preferences for receiving notifications and marketing materials.
How We Use Your Information
Your data is used to:
- Facilitate appointment bookings and token management.
- Process payments, refunds, and related financial transactions.
- Send updates, appointment reminders, and important notifications.
- Provide customer support and respond to inquiries.
- Analyze usage patterns to improve platform features and security.
Sharing Your Information
We may share your data with:
- Healthcare Providers: To enable appointment scheduling and service delivery.
- Payment Processors: Such as Razorpay for secure transaction processing.
- Admin Personnel: For operational oversight, verification, and reporting.
- Legal Authorities: When required by law or to protect rights.
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to:
- Enhance your user experience.
- Analyze traffic and usage patterns.
- Remember your preferences.
You can control or disable cookies via your browser or device settings, but some features may be affected.
Data Security
We implement industry-standard security measures, including encryption and secure access controls, to safeguard your information. However, no method of transmission or storage is completely secure.
User Rights and Control
You have the right to:
- Access and review your personal data.
- Request corrections or updates.
- Request deletion of your data, subject to legal and operational requirements.
- Opt out of marketing communications at any time.
To exercise these rights, please contact our support team.
Third-Party Services
Our platform integrates with third-party providers such as payment gateways. These third parties have their own privacy policies, which we encourage you to review.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated effective date.